We ship to addresses within the UK, ROI, USA, Canada, Spain, France, Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Sweden and Switzerland.
Delivery Costs and Times:
- UK* Free Delivery on all orders over £100
- UK* Standard Delivery (2 - 3 working days) - £2.95
- UK* Premium Next Working Day Delivery - £4.95
- European Delivery (7 - 10 working days) - £8.50
- US Delivery (10 - 12 working days) - £11.50
- Canada Delivery* (10 - 12 working days) - £8.50
- ROW - (10 - 12 working days) - £11.50
*Please note premium delivery is only available on orders placed Mon - Fri before 3pm. Premium deliveries will be delivered the next working day (not weekends) and excludes Northern Ireland and Scotland. Orders placed after 3pm will be processed as a standard delivery (2 -3 working days).
*Northern Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.
*All orders shipped outside of the EU may be subject to custom duties and taxes which are the responsibility of the customer.
*Gifts bought from the 4th December to 21st December can be returned up to the 19th January 2018 if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.
- We offer FREE RETURNS on all UK orders. With the exception of faulty items, any returns from outside the UK must be paid for by the customer.
- We will accept all returns within 14 days after the delivery date. if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.
- Refunds are only granted on items returned in their original condition, unworn and with labels attached. On styles with belts, the belt must be included in the return for the refund to be accepted so please remember to pop it in your returns package!
- Refunds will always be refunded back to your original payment method.
- We will pay the return shipping costs if you receive an incorrect or faulty item.
- We will only pay the return shipping costs for one postage within the UK.
- Please allow up to 10 working days for UK refunds to be processed and up to 15 working days on International refunds.
- We are unable to accept any returns or exchanges for items bought in store or from our concessions.
- If you do not have the returns documents you can exchange your unwanted item for a Mela e-voucher to be used on www.MelaLondon.com
- In the event that you are exchanging for a Mela e-voucher without the returns documents, the value of the e-voucher will be given to the equivalent of the current items price on the www.MelaLondon.com website
- We will accept all returns within 14 days after the delivery date. During the Christmas period any orders from the 4th December to 21st December can be returned up to the 19th January 2018 if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.