Terms & Conditions

Any use by you of our website is conditional on your acceptance of these Terms & Conditions and our Privacy Policy. We may change these Terms & Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms & Conditions and the Privacy Policy.

CHRISTMAS RETURNS

Gifts bought from the 4th December to 21st December can be returned up to the 19th January 2018 if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.

COPYRIGHT & OTHER RIGHTS

The website and all text, images, information, photographs contained within it, are owned by or licensed to Yumi International Ltd. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of Yumi International Ltd.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content, unless you have the express written permission of Yumi International Ltd.
 

COMPANY DETAILS

MelaLondon.com is owned and operated by Yumi International Ltd, a company registered in England and Wales under registered number 08614581. The registered office is at 13 Gorst Road, London NW10 6LA.
 

CONTRACT FOR SALE

The advertising of products on this site is an 'invitation to treat'. You will indicate by completing the appropriate order form on the site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. This means that your order is an offer, not a contract of sale between you and Yumi International Ltd, so prices and stock availability won't be contractually confirmed until you receive the 'confirmation of despatch' email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. For the avoidance of doubt, the 'order confirmation' email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer.

These Terms & Conditions cannot be varied except by changes made by Yumi International Ltd on the site, which we may make from time to time. In particular, nothing said by any representative of Yumi International Ltd will operate as a variation to these Terms & Conditions or constitute a legal representation on behalf of them.
 

RESTRICTIONS

There may be specific exclusions relating to individual items or restrictions on certain items dependant on the country of export.
 

PRICING

All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax at the current rate, but exclude postage and packaging. Prices quoted on the website are indicative only and are subject to change. Prices on the website may differ from those in Yumi International Ltd stores.

PROMOTIONS & OFFERS

MelaLondon may run promotions and markdowns that may differ to those in-store and may be available only in the UK. Each promotion or offer will be subject to terms & conditions specified at the time the activity is offered. We reserve the right to amend these terms and conditions at any time.

 

ERRORS & OMISSIONS

While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing customercare@melalondon.co.uk and we will correct it as soon as possible after verification. We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography.

We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale.
 

RECEIPT OF ORDER

MelaLondon.com must receive payment in full for your order before it can be accepted. Once your credit card has been authorized and stock is checked, MelaLondon.com will send you an email receipt confirming your order. Please keep this receipt for your records.

We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be refunded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

Yumi International Ltd reserves the right to refuse to supply any person for whatever reason.

All orders shipped outside of the EU may be subject to custom duties and taxes which are the responsibility of the customer.

DISCLAIMER

MelaLondon.com makes every effort to keep the site up-to-date but cannot guarantee that this site and its content is completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. Yumi International Ltd’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Yumi International Ltd to the customer, together with any postage costs incurred. Yumi International Ltd shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.
 

CONDITION OF GOODS

MelaLondon.com makes every effort to deliver items in a pristine condition, however items offered in our sale or outlet section may have previously been on sale through our stores or partners and may have marked or damaged packaging. Please be assured that this is in no way reflective of the condition of the goods inside.
 

LEGAL GOVERNANCE

This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these Terms & Conditions and shall not affect the validity or enforceability of any remaining provisions.

Delivery & Returns

We ship to addresses within the UK, ROI, USA, Canada, Spain, France, Germany, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Hungary, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Sweden and Switzerland.

CHRISTMAS DELIVERY DATES

The last day for standard delivery to UK addresses is 5pm on the 19th December. The last day for next day delivery to UK addresses is 3pm on the 21st December. The last day for standard delivery in Northern Ireland and Scotland is 5pm 12th December. The last day for next day delivery is 3pm on the 14th December.

Gifts bought from the 4th December to 21st December can be returned up to the 19th January 2018 if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.

Delivery Costs & Times
Type When? How Much?
UK* Free Delivery on all orders over £50 2 - 3 working days Free
UK* Standard Delivery 2 - 3 working days £2.95
UK* Premium Next Working Day Delivery Next working day £4.95
European Delivery 7 - 10 working days £8.50
US Delivery 10 - 12 working days £11.50
Canada Delivery* 10 - 12 working days £8.50
ROW 10 - 12 working days £11.50

*Please note premium delivery is only available on orders placed Mon - Fri before 3pm. Premium deliveries will be delivered the next working day (not weekends) and excludes Northern Ireland and Scotland. Orders placed after 3pm will be processed as a standard delivery (2-3 working days).

*Northern Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.

*All orders shipped outside of the EU may be subject to custom duties and taxes which are the responsibility of the customer.

Christmas Returns

During the Christmas period any orders from the 4th December to 21st December can be returned up to the 19th January 2018 if unwanted or unsuitable provided they are in perfect condition (unworn and unwashed) and with a valid receipt.

Returns
  • We offer FREE RETURNS on all UK orders.
  • We will accept all returns within 14 days after the delivery date.
  • Refunds are only granted on items returned in their original condition, unworn and with labels attached. On styles with belts, the belt must be included in the return for the refund to be accepted so please remember to pop it in your returns package!
  • Refunds will always be refunded back to your original payment method.
  • We will pay the return shipping costs if you receive an incorrect or faulty item.
  • We will only pay the return shipping costs for one postage.
  • Please allow up to 10 working days for UK refunds to be processed and up to 15 working days on International refunds.
  • We are unable to accept any returns or exchanges for items bought in store or from our concessions.
  • If you do not have the returns documents you can exchange your unwanted item for a Mela e-voucher to be used on www.melalondon.com
  • In the event that you are exchanging for a Mela e-voucher without the returns documents, the value of the e-voucher will be given to the equivalent of the current items price on the www.melalondon.com